Undoubtedly, computers have become an indispensable part of our everyday life; whether we are at home or work or anywhere else. Every computer user must have experienced technical problems at one instance or the other, whether it is the annoyance of a forgotten password or the disaster of erroneous software. A vast use of computers has given a push to the demand for computer specialists who offer pc troubleshooting, technical advice to users, as well as for the day-to-day administration, maintenance, and support of computer systems and networks.
These technicians offer technical assistance, support, and advice to customers and other users. This group of troubleshooters is categorized into technical support specialists and help-desk technicians. Both of them interpret errors and offer technical expertise to resolve issues for hardware, software, and PCs. They take up your query over telephone and then analyze it by running automated diagnostic programs via the remote support, and fix all difficulties. Support specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. These specialists work for help-desk or support companies for which they offer technical support to clients on a contract basis.
They take up very kind of computer repair service like PC installation, computer optimization, software troubleshooting, hard disk clean up, virus/spyware removal, and repair computer hardware and software. They may write training manuals and train computer users in how to use new computer hardware and software.
As opposed to technical support specialists, help desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer issues. In addition to responding to these technical inquiries, help-desk technicians listen carefully to the customer, ask questions to diagnose the problem, and then take the customer through the step by step procedure of troubleshooting the problem.
Help-desk technicians deal directly with customer issues. They are consulted for what gives customers the most trouble, as well as other customer queries. Most computer support specialists start out at the help desk.
Online computer services are available for 24x7x365. Their round the clock availability is what makes them the most preferable among computer enthusiasts.